Dhooma CRM Legal

Platform Policy

The operating standards, account rules, and acceptable use expectations for the platform.

Effective date: May 15, 2026

This page is a starter platform policy. Tailor it to your real moderation standards, support workflow, account lifecycle rules, and compliance requirements before publishing it to customers.

1. Purpose of This Policy

This Policy explains the standards that apply to use of Dhooma CRM, including account conduct, content expectations, security responsibilities, and actions we may take to protect the platform and its users.

2. Account Integrity

  • Users must provide accurate account, company, and organization information.
  • Each account should be used only by the authorized person or team member assigned to it.
  • Users must protect passwords, API credentials, and any shared access channels.
  • Suspicious access, unauthorized sharing, or compromised credentials should be reported promptly.

3. Acceptable Use

The platform may be used only for lawful business, customer relationship, communication, planning, and media-management activities. Users must not upload malicious content, interfere with system operations, scrape data without authorization, or use the service to violate privacy, anti-spam, or intellectual property laws.

4. Customer and Lead Data

Users are responsible for the data they import, store, and share through the platform. That includes ensuring they have the right to process lead records, customer information, files, campaign content, and any personal data managed within the service.

5. Security and Monitoring

We may monitor platform activity, logs, authentication events, and operational signals to secure the service, detect abuse, investigate incidents, and maintain reliability. Monitoring should be carried out in line with your final privacy disclosures and internal security practices.

6. Enforcement

We may limit, suspend, or terminate access if we believe an account has violated this Policy, created a security risk, failed to meet billing obligations, or used the platform in a way that harms other users, third parties, or the service itself.

7. Changes to the Policy

We may update this Policy to reflect product changes, operational requirements, legal obligations, or security needs. Updated versions should be posted with a revised effective date.